If the customer has received a Product and it is not faulty or mis-described then he/she may notify EXEAT within 28 calendar days of receiving the product that they wish to exercise their right to revoke without being liable to pay any damages on that account and without having to give any reasons. 28 days after the customer received the order, EXEAT can no longer accept mails from customers who want to revoke their order.
The customer has to cancel the complete order or a part of the order by sending an email to sales@exeatweekend.com and including the following information: order number, date of order, shipping address & products (including the name, color and size of each item) and their quantity.
When the customer revokes the order or a part from the order, the order has to be sent back 5 days after informing. The right to revoke delivered products only applies if the provided product has been sent within 5 calendar days of the customer notifying EXEAT that they wish to revoke their purchase.
EXEAT will wait to refund the customer (purchase price excluding shipping costs) until the moment they receive legitimate proof that the product has been sent to the address below and when the product has arrived at the given address. The product revoked must be sent back as new in its original packaging, in perfect condition and accompanied by the original packing list. Any returns for which the sender cannot be identified will be refused.
The costs for returns will be covered by EXEAT unless otherwise stated.
Refunds will be made as follows:
Payments made by credit card will be returned to the credit card used by the customer, only after examining and approving the articles and after deduction of sales vouchers or discounts used to pay for the order. Under no circumstances can the amount repaid ever exceed what the customer actually paid.
The customer will be refunded in accordance with the procedures agreed with the bank which issued the card. If the customer paid for their order by some other form of payment, except coupons and vouchers, the refund will be made by being credited to the bank account number they stated on the return voucher.
If discount coupons or vouchers are used, this amount can never be requested back in currency.
When the customer paid with a gift voucher, the order will be refund in the same way. The gift voucher is first upgraded, and the remaining amount will be refund by being credited to the bank account number they stated on the return voucher.